Terms of Renunciation

In application of article 47§ 1 of the law of April 6th, 2010 concerning market practices and consumer protection, the Consumer has the right to inform the Seller if he waives the purchase, without paying any penalty and without reason within 14 calendar days starting on the day following the delivery. In case the Consumer invokes this right, he has to inform the Seller in writing or by e-mail before the end of the above mentioned period. In that case, the Consumer has to send the goods back at his own cost and at his own risk, within 20 calendar days starting on the day following the delivery, to the Seller.

In general:

The consumer has the right to inform the company that he waives the purchase, without paying any penalty and without reason within 14 calender days starting on the day following the delivery or on the day following the conclusion of the service agreement. 

In application of article 47 § 4 2° of the law of April 6th, 2010 concerning market practices and consumer protection the application of the right of renunciation, as stipulated in article 8 § 1 of the current general terms and conditions, is excluded if the Consumer has bought goods which have been manufactured at the Consumer’s specifications or which have a clear personal character or which by their nature cannot be send back or can decay or age.

In application of article 47 § 4 6° of the law of April 6th, 2010 concerning market practices and consumer protection the application of the right of renunciation, as stipulated in article 8 § 1 of the current general terms and conditions, is excluded if the Consumer has bought articles of food or drinks (amongst which wines) or of other goods for current household use by frequently and regularly passing deliverers.

In special cases, see above:

The consumer does not have the right to waive the purchase.

Chertoproducts VOF | info [at] chertoproducts [dot] be | T +32 491 34 08 97

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